A musician named Dave Carroll recently had difficulty with United Airlines.
United apparently damaged his treasured Taylor guitar ($3500) during a
flight. Dave spent over 9 months trying to get United to pay for damages
caused by baggage handlers to his custom Taylor guitar. During his final
exchange with the United Customer Relations Manager, he stated that he was
left with no choice other than to create a music video for youtube exposing
their lack of cooperation. The Manager responded: "Good luck with that
So he posted a retaliatory video on youtube. The video has since received
over 6 million hits. United Airlines contacted the musician and attempted
settlement in exchange for pulling the video. Naturally his response was:
"Good luck with that one, pal."
Taylor Guitars sent the musician 2 new custom guitars in appreciation for
the product recognition from the video that has led to a sharp increase in